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My name is Will Humphry. Thank you for assessing
for awesome today. I am excited to meet with you.
Will Humphry
About me
The short businesy version
Who I Am: Drawing from 20+ years of expertise, I'm a strategic thinker and leader specializing in enhancing customer experiences and driving organizational transformation by simplifying the complicated.
What I Do: I help organizations raise the bar for customers. My track record includes scaling exceptional customer support, achieving operational excellence, and nurturing high-performing talent.
Personal
What makes me tick
My mission statement is: “Aim for excellence, amplify others. My compass is set by Faith, Family, Fitness, Finance, and Fortitude.”
This mission acts as an anchor as I follow my passions (yes, the picture is one of them), focus on strengths, and continuously grow as a leader.
Professional
A couple projects from my portfolio
These projects highlight my expertise, demonstrate my proficiency and passion in real-world applications, show the value I offer, and how I can contribute to your projects or objectives.
I’m also proud of this selection because they directly improved Customer Experience and remain in place today.
Craft
Case Study
Group Manager, Supportability
This image is a painting of the Intuit office in Bangalore, India - taken during a trip in 2019. I've included here not only becuase the artist created a visually stunning piece, but because it reminds me of a pivotal moment in my career. Perhaps we'll talk about that later.
Now, on to the craft demo...
Where I can have an impact
Here are several skills that enable me to drive awesome results
Communication
starts with knowing Who, then focusing on How
Expertise
to deliver end-to-end customer experiences with a focus on data-driven solutions
Eliminate Seams
and bridge gaps between Product, Engineering, and Customer Success
Focus on Digital
help first, leverage genAI and self service workflows to reduce friction
Innovate
with design thinking and rapid experimentation
Scale for Growth
by minimizing transactional contacts and maximizing those that build relationships